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Your Satisfaction is Guaranteed

From my early beginnings in the AV industry, I've embraced the importance of quality service. There were many times when service and support were the deciding factors between two closely competitive business choices. These early experiences inspired a philosophy that became an essential part of my business plan. As Extron grew, I took steps to ensure that we never outgrew our ability to provide an uncompromising level of service and support to our expanding customer base. I am proud to say that, from the beginning, this philosophy has remained a high priority at every level within Extron; and has provided the foundation for the Extron Satisfaction Guarantee.

As a leading manufacturer in the AV industry, we are committed to engineering and manufacturing our products to the highest standards of quality, performance, and value. From our advanced product design, manufacturing and quality control procedures to our friendly and knowledgeable support teams, our commitment to satisfy you is paramount. In every interaction with Extron, you can be confident you will receive our S3 commitment to Service, Support, and Solutions. For more than 20 years, our objective has been to ensure that every customer is completely satisfied with every purchase.

To underscore this commitment, we offer our Satisfaction Guarantee. This means we will work diligently to resolve any issue you have with your purchase until you are completely satisfied. Extron employees are prepared to do whatever it takes to make certain that the entire process of doing business with us is a positive and professionally rewarding experience for you.

I'm so confident in our ability to deliver on this pledge that I back it personally. If you are not satisfied with any part of your transaction with Extron, I want to know. Please contact me at president@extron.com. I will personally address any unresolved customer issue. We greatly appreciate your business. It is our intent to keep you as a customer for life.

Sincerely,



Andrew C. Edwards
President, Extron Electronics

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